BASIC TERMS AND CONDITIONS
This therapeutic agreement governs the relationship between you (the “Client”) and the Psychologist assigned to you by Metacognitive Therapy Central. We adhere to the GDPR legislation of 2018. By beginning therapy, you (the Client) accept the following terms and conditions:
New Clients must read and confirm their acceptance of these terms and conditions. You can confirm your acceptance in writing via email. If written confirmation is not provided for any reason, starting therapy implies your agreement to these terms and conditions. If you disagree with any of these terms and conditions, you must express your disagreement in writing (via email).
Any session, whether insured or uninsured, that is canceled or rescheduled by the Client with less than 24 hours’ notice will be charged in full to the Client. All appointments must be paid before or at the time of booking. Failure to do so will result in forfeiture of the session.
Our Psychologist adheres to the confidentiality code of the Nordic Psychologist Ethical Principles. Your identifying information, including your name, address, biographical details, and details about your life and circumstances, will be kept private and securely stored.
Metacognitive Therapy Central is not a crisis centre. If you require emergency support, please contact your local help line. You can find a number of local help lines here: https://www.iasp.info/crisis-centres-helplines/.
For more detailed Terms and Conditions, please see below.
CLIENT TERMS AND CONDITIONS
JURISDICTION
These terms and conditions are governed by and interpreted in accordance with Danish law. This applies to in-person and online sessions. In the event of any dispute arising in relation to these ‘terms and conditions’ or any dispute arising in relation to the Psychologist, whether in contract or otherwise, the Danish courts will have exclusive jurisdiction over such dispute.
DEFINITIONS
• The ‘Psychologist’: The clinician assigned by Metacognitive Therapy Central to offer psychological services.
• The ‘Client’: You
• ‘Therapy’ and ‘Therapy session’ (online) is the time spent with the Psychologist who will apply her chosen method of therapy application and modality.
• ‘Modality’ is a model of study for therapeutic application. Metacognitive Therapy, Psychodynamic Therapy, Cognitive Behavioural Therapy, Eye Movement Desensitisation and Reprocessing are examples of psychological modalities.
• The ‘Session’ is the booked time slot and arranged time working with the ‘Psychologist’.
• ‘Presenting Issue(s) or ‘Problem’ is what the Client wants to work on with the Psychologist.
• The ‘Goal’ is the therapeutic goal created collaboratively with input from both the Client and the Psychologist and is what the Client would like to achieve as the desired outcome in therapy.
• The ‘Desired Outcome’ is the desired result of the work that the Psychologist and the Client work towards achieving.
• The ‘Session Time’ in person or online is 55 minutes unless otherwise agreed.
1. FORMATION OF AGREEMENT
1.1 After booking an appointment the Client, in accepting the appointment, accepts the following conditions for the appointment: The Client agrees to the Psychologist contacting him/her via email.
1.2. The Client may book ahead all his/her sessions (times/dates) at the Psychologist’s office or online providing that these times/dates are not booked by other Clients, or s/he may book one session at a time.
1.3. The Psychologist requires the Client to be truthful and work in the best interests of the agreement between the Psychologist and the Client.
1.4. Lateness: The Client is paying for the agreed time with the Psychologist and at the agreed location (online). It is the Client’s responsibility to attend the session on time.
1.5. No refund will be given for any late arrival at the session under any circumstances.
1.6. If the Client arrives late, an extension of the agreed time or rescheduling the session will not be offered.
1.7. The Psychologist is not required under any circumstances to go beyond the arranged session finishing time. The session will be terminated at the end of the arranged time even if the Client has not reached his/her desired outcome.
1.8. The Psychologist will use reasonable care and skill in providing the service that the Client chooses. Clients are different and so is every therapy session. There are no guarantees of successful outcomes.
1.9. It is not the responsibility of the Psychologist to achieve the desired outcome for the Client. The desired outcome as an achievement of the goal(s) cannot be guaranteed or promised to the Client by the Psychologist. It would be unethical to provide a guarantee for a Client’s treatment of therapy.
1.10. If the Client is not satisfied with the therapy’s outcome, there is no refund. Psychology Clinic London does not accept any liability in relation to the therapy and modalities used in session. The exception is the “10-session therapy pack”, which provides a money back guarantee up to 6 weeks after the start of the first session if the Client is unsatisfied with the treatment.
2. PRICING, PAYMENT AND METHODS OF PAYMENT
2.1 The fee for a 55-minute uninsured/private psychological session in person or online is DKK 2500, unless otherwise agreed.
2.2. Payment will take place at the time of booking, unless otherwise agreed.
2.3. Failure to comply with payment requirements will result in the session being cancelled and the session will be made available to other Clients.
2.4. It is at the Psychologist’s discretion whether to accept late payment.
2.5. Clients must be up to date with payments before booking a new session.
3. CANCELLATION POLICY
3.1. Cancellations can be done via email or client portal by the Client, with a minimum of 24 before a session for a refund in full.
3.2. Rescheduling before the 24 hour deadline will allow the session fees to be carried over to the new appointment but under the same terms and conditions for cancelling.
3.3. Short Notice emergency sessions can be booked directly with the Psychologist in writing but under the same terms and conditions for booking/payments/cancellation period.
4. REFUNDS
4.1 ‘Booked Sessions’ by the Client must be paid for in full before the session. No refund will be issued for any cancellations or missed appointments with notice less than 24 hours prior to the appointment starts. This policy applies under all circumstances.
4.2. If the Client wants to arrange or rebook an appointment within the 24 hour cancellation period, s/he is expected to request this change in writing. The Psychologist will try to offer an alternative appointment but cannot guarantee to accommodate the Client’s request.
4.3. The Psychologist will not terminate the session before its agreed time. However, if the Client desires to finish a session earlier than the agreed time, a refund for the remaining time of the session will not be given.
4.4. The Psychologist can only offer an estimate of the duration of therapy based on her clinical experience. This, however, is only an estimate and therapy can be extended or terminated based on the Client’s needs and treatment’s progress.
4.5. Personal threats, verbal or physical abuse and vandalism will not be tolerated and the session will be immediately terminated. Subsequently, no refund or any monies will be given for the remaining time of the booked session.
4.6. When booking from outside the Denmark, the appointment time and further communication regarding the appointment are in the time zone of the Psychologist’s current location. If the Client has booked in the wrong time zone, the Psychologist cannot be responsible for the error.
5. GUARANTEES
Money-Back Guarantee:
Clients purchasing our 10-session therapy pack are eligible for a refund, subject to the following conditions:
5.1. Refund Period: Clients must request a refund in writing within six weeks (6) from the time of their first therapy session. The refund request window begins from the first session and ends six weeks thereafter.
5.2. Refund Eligibility: To be eligible for a refund, clients must have attended a minimum of three (3) therapy sessions within the six-week period.
5.3. Refund Process: To initiate the refund process, clients must submit a written request via email to info@metacognitivetherapycentral.com within the specified refund period. The request should include the client’s name, contact information, bank information and a brief explanation of their dissatisfaction.
5.4. Refund Approval: Refunds will be processed within 14 business days upon approval of the refund request. Refunds will be issued through the original payment method used for the purchase.
5.5. Non-Transferable: The money-back guarantee is non-transferable and applies exclusively to the Client who initially purchased the therapy pack.
Exclusions and Limitations:
- This money-back guarantee is applicable only to the 10-session therapy pack and does not extend to other services or products offered by Metacognitive Therapy Central
- Refunds will not be granted for any therapy sessions that occurred outside the six-week refund period.
- Refunds will not be issued for sessions attended beyond six weeks of the refund period.
Contact Information:
For any questions or concerns regarding our money-back guarantee or our services, please contact info@metacognitivetherapycentral.com
Metacognitive Therapy Central reserves the right to amend or terminate the money-back guarantee policy at its discretion. Any changes will be communicated to clients in a timely manner.
By purchasing the 10-session therapy pack, you acknowledge and agree to abide by the terms and conditions outlined above.
6. CONFIDENTIALITY, HEALTH AND SAFETY
6.1. The Psychologist is an accredited member of Dansk Psykologforening and Psykolognævnet and adheres to their ethical framework and guidelines to ensure that the Client receives professional and competent service.
6.2. Confidentiality is agreed between the Client and the Psychologist. The Client is entitled to expect that the information they give to the Psychologist about themselves and others will remain confidential. The Psychologist reserves the right not to disclose to any third party any information related to therapy sessions. This applies to all circumstances even at the request of the Client. Information can be disclosed only if it is required by law.
6.3. In line with the Psychologist’s ethical codes of Etiske Principper for Nordiske Psykologer, the Psychologist reserves the right to break confidentiality and disclose session information (notes, video or audio recordings) to any relevant third parties (e.g., GP, police, social services, legal services, emergency services) if in his/her clinical opinion the Client’s safety is a risk to her/himself or to others or is at risk from others. The Psychologist reserves the right to break confidentiality and disclose session information to child protection services if in his/her clinical opinion there is physical or sexual abuse or neglect of any person under 18 years of age. Similarly, the Psychologist reserves the right to break confidentiality and disclose session information, if s/he believes that an elderly person or disabled person is being abused or neglected, to the appropriate state agency that handles abuse to elderly or disabled persons. Finally, the Psychologist reserves the right to break confidentiality and disclose session information to authorities if the Client discloses any involvement with terrorism or any other serious crime.
6.4. If the Psychologist decides a confidentiality breach is necessary, she will endeavor to discuss this matter with the Client and any recommendations will be documented. If this discussion is not possible due to any limitations or unforeseen circumstances (e.g., time limitations, urgency of the matter, availability, illness), the Psychologist may have to proceed with the breach of confidentiality without prior notice to the Client.
6.5. The Client’s personal information in any session material is confidential and kept securely. However, in line with the Psychologist’s professional accrediting bodies, the Psychologist is expected to be in regular clinical supervision to ensure high quality of psychological services. Therefore, some information will be shared with the Psychologist’s clinical supervisor and/or outside clinical sources who are also accredited with a professional body and abide by the ethical framework and guidelines of the profession. No personal identifiable information will be used to discuss the Client with regards to the material that would be shared. However, discussion topics from the therapy sessions will be used in order to ensure that the Psychologist is getting and giving the best assistance possible. The person(s) with whom the Psychologist discuss Client’s cases are legally bound to keep information confidential.
7. HANDLING, COLLECTION, STORAGE AND USAGE OF DATA
7.1. The lawful basis for the Psychologist holding and using the Client’s information is in relation to the delivery of a contract to the Client as a health care professional. As an accredited member of Psykolognævnet the Psychologist operates under a strict code of confidentiality.
7.2. Upon starting therapy, the Client’s basic personal information will be collected for contact and identification reasons. These include the Client’s full name, date of birth, next of kin, and address. If any of the client’s contact information change during therapy, the clients should inform the Psychologist in writing providing the new information.
7.3. Information is kept securely and confidentially in line with the data retention policy as stated above.
7.4. Session notes or personal details of the Client are kept in electronic form. All digital information is stored in line with the data retention policy as stated above.
7.5. The Client’s information is kept for a period of five years following the end of therapy to comply with any obligations that are placed upon the Psychologist by his/her insurers and his/her accrediting bodies.
8. CLIENT’S RIGHTS
8.1. The Client has the right to access the clinical notes.
8.2. The Client has the right to request a copy of the clinical notes that the Psychologist holds about her/him. If the client would like a copy of some or all of his/hers clinical notes, then the Client must email or write to the Psychologist directly at info@metacognitivetherapycentral.com.
9. Data Usage for Research Purposes:
9.1. Client Data: By engaging in therapy services with Metacognitive Therapy Central, you acknowledge and consent to the collection and utilization of non-personally identifiable data, including responses provided in assessments and questionnaires (such as the Cognitive Attentional Syndrome Questionnaire and related instruments).
9.2. Research: Metacognitive Therapy Central may use the aggregated and anonymized data obtained from clients’ responses for research and statistical analysis. This research aims to enhance the understanding of cognitive processes and improve therapeutic outcomes.
9.3. Privacy Assurance: Please be assured that all data used for research will be thoroughly anonymized and stripped of personally identifiable information. Client identities and any information that could potentially reveal your identity will remain strictly confidential.
9.4. Voluntary Participation: Client participation in research is entirely voluntary. You have the option to decline or withdraw your consent for data usage in research at any time without impacting the provision of therapy services.
9.5. Opting Out: If you do not wish to participate in research or want to withdraw your consent at any point during or after therapy, please notify Metacognitive Therapy Central in writing at info@metacognitivetherapycentral.com
9.6. Data Security: Metacognitive Therapy Central is committed to maintaining the highest level of data security and confidentiality. Your data will be securely stored and accessible only to authorized personnel involved in research activities.
9.7 Publication and Reporting: Findings from research may be published in academic or professional journals or used for educational and therapeutic purposes. However, no information that could identify specific clients will ever be disclosed.
9.8. Questions and Concerns: If you have any questions or concerns regarding the use of your data for research purposes, please contact info@metacognitivetherapycentral.com
10. REVIEWS AND ENDING THERAPY
The Client and the Psychologist will review sessions regularly depending on the Client’s demand or as the Psychologist finds this appropriate.
10.1. The Client is not tied into any long-term commitment and s/he may end sessions by giving notice in writing although a number of ending sessions depending on the length of treatment is recommended.
10.2. If the Psychologist considers the Client’s needs are beyond the limits of his/her competence, the Psychologist reserves the right to terminate the therapeutic contract. The Psychologist will discuss this with the Client in the session and further recommendations, if possible, may be provided.
10.3. If the Psychologist decides to end the therapeutic agreement with the Client due to unforeseen circumstances, s/he reserves the right not to disclose the reason for this decision. However, the Psychologist will endeavor to give a month’s notice.
Last Updated: September 2023
INFORMED CONSENT
By commencing therapy (in-person and/or online), I (the Client) acknowledge that I have read the information above and I agree with the terms and conditions of this agreement.